Customer Service Executive @ Operations
Responsibilities & Duties
- Attract potential customers by answering product and service queries.
- Maintain customer accounts by recording account information.
- Service walk in customers and promote company’s products and services.
- Perform telemarketing when there’s new product initiative from Sales Division.
- Attend to customer complaint and provide solution to resolve problems by liaising with relevant division within the company.
- Follow company’s standard operating procedures (SOP) in engaging new customers to ensure the entire sales process loop is completed with minimal error.
- Produce customer reports for management’s decision making and analysis.
- Attend weekly meeting and report weekly activities.
- Record log activities of daily tasks.
Requirements & Qualifications
- Candidate must possess at least a Diploma in any field or equivalent.
- Years of Experience: At least 1 year / Fresh graduates are welcome to apply.
- Required Language: Bahasa Malaysia, English, & Mandarin.
- Required Skills:
- Good communicator and pleasant looking.
- Punctual and well discipline In conduct.
- Team player with good attitude In covering peers to ensure company’s good image is maintained at all time.
- Responsible and full of integrity dealing with customers, peers, and superior.
- Multi-tasking and willing to take on additional responsibilities.
- Organised in handling document and paper work.
- IT Savvy: Yes.
- Travelling Requirement: No.