Customer Service Executive @ Operations

Department: Operations
Location: Ipoh

Responsibilities & Duties

  • Attract potential customers by answering product and service queries.
  • Maintain customer accounts by recording account information.
  • Service walk in customers and promote company’s products and services.
  • Perform telemarketing when there’s new product initiative from Sales Division.
  • Attend to customer complaint and provide solution to resolve problems by liaising with relevant division within the company.
  • Follow company’s standard operating procedures (SOP) in engaging new customers to ensure the entire sales process loop is completed with minimal error.
  • Produce customer reports for management’s decision making and analysis.
  • Attend weekly meeting and report weekly activities.
  • Record log activities of daily tasks.

Requirements & Qualifications

  • Candidate must possess at least a Diploma in any field or equivalent.
  • Years of Experience: At least 1 year / Fresh graduates are welcome to apply.
  • Required Language: Bahasa Malaysia, English, & Mandarin.
  • Required Skills:
    1. Good communicator and pleasant looking.
    2. Punctual and well discipline In conduct.
    3. Team player with good attitude In covering peers to ensure company’s good image is maintained at all time.
    4. Responsible and full of integrity dealing with customers, peers, and superior.
    5. Multi-tasking and willing to take on additional responsibilities.
    6. Organised in handling document and paper work.
  • IT Savvy: Yes.
  • Travelling Requirement: No.